Tech Support
Your All-in-One IT Solution
We understand that IT issues can be frustrating and disruptive to your business. That's why we offer comprehensive IT support services to ensure that your systems run smoothly and efficiently.
Whether you're a small business or a large corporation, Our Tech support service ensures that your employees have the resources they need to be productive and efficient in their work. Our experienced technicians are trained to support a wide range of hardware and software and are equipped with the tools and knowledge necessary to resolve any issues that arise.
We use the following methods to deliver professional IT services to our clients:
Remote Support: Our remote IT support services allow us to quickly troubleshoot and resolve technical issues without having to physically be on site. Our team of experienced technicians will connect to your system remotely and diagnose and fix any issues you may be experiencing.
OnSite Support: For more complex issues that require an on-site presence, we provide on-site IT support services. Our technicians will visit your location and provide the necessary support to get your systems up and running as quickly as possible.
Telephone/E-Mail Support: We also provide support via telephone/email to provide users with assistance whenever it’s needed. Whether it’s a quick question or a more complex issue, our team are here to help.
HelpDesk and Knowledgebase: Our HelpDesk allows users to raise tickets and receive updates on their status, so users can track the progress of their support request. We also have a comprehensive knowledgebase with helpful articles and resources to help users troubleshoot common issues quickly before requesting support.
Our Tech support services includes the following:
Network Administration
Our network administration service ensures that your IT network is secure, reliable, and efficient. We use industry-standard tools and best practices to manage your network infrastructure and keep it up to date. Whether you need help setting up a new IT Local or Cloud network, upgrading your existing one, or troubleshooting issues, we're here to help.
- Purchase Assistance: ChoStar IT will assist users and departments with all computer, printer, and software purchases, ensuring they conform to a list of standardized models selected for performance, reliability, cost, and security.
- Operating System and Application Configuration: Operating systems and applications will be configured based on user needs, security standards, and requirements.
IT Network Design: We provide IT network design services to help you build a secure and reliable network that meets your business needs. Our team will work with you to design a network that is tailored to your unique requirements.
High level of IT Consultancy: Our IT consultancy services provide you with the guidance you need to make informed decisions about your IT infrastructure. We work with you to understand your business goals and provide advice on how to best achieve them through technology.
Remote Monitoring and Management
- Remote Monitoring: Our technicians will carry out daily safety checks on your PC/s at a specified time, including disk space and physical disk health checks, critical event checks, Windows service checks, and SNMP checks.
- Software Support: We will install and upgrade software upon request and ensure that it is functioning properly. Proof of license must be provided if requested. Our technicians can also assist with configuring software if documentation is provided by the user.
Anti Virus Management: We understand the importance of keeping your systems secure. Our anti-virus management services ensure that your systems are protected from the latest threats, and that your anti-virus software is up-to-date and functioning properly.
Windows/Linux Update Management: Keeping your operating system up-to-date is crucial for the security and stability of your systems. Our update management services ensure that your Windows or Linux system is always up-to-date and running smoothly.
IT HelpDesk
We offer a PC Helpdesk service that provides remote technical support for all your computer needs. Our team of experts is available 24/7 to assist you with any technical issues you may encounter, so you can get back to work as quickly as possible. Utilize our knowledgebase articles to access helpful tips for resolving PC issues, as well as comprehensive HowTo guides on customizing, maintaining, and managing your computer.- Convenience: Our remote support service allows us to diagnose and fix issues without having to visit your office or home. You can get the help you need from the comfort of your own computer.
- Expertise: Our team of experts has years of experience in the IT industry and can quickly diagnose and resolve any technical issues you may have.
- Cost-effective: Our PC Helpdesk service is a cost-effective way to get the support you need without having to hire an in-house IT staff or pay for expensive on-site visits.
- Efficient: Our remote support service allows us to quickly resolve technical issues, which means less downtime for your business and increased productivity.
Desktop Support
Our PC desktop support service covers everything from software installation and troubleshooting to virus removal and data recovery. We use the latest tools and technologies to ensure that your desktops and laptops are running at optimal performance. Our team is available to provide support whenever you need it, so you can focus on running your business.- Desktop Support staff will provide assistance for software that does not launch or function properly.
- Diagnosis will be performed to determine if the issue is related to the network or system.
- Desktop Support staff does not provide tutorials or training in the use of applications but can assist users by directing them to training resources both online and instructor-led and referring them to the Cho Star IT Knowledgebase.
- Non-warranty repair of standard computers for which the vendor warranty has expired is limited to the replacement of user-serviceable parts provided by the user (e.g. hard drives, power supplies, etc.). Additional costs may apply.